1. Company Information
This website (“Site”) is operated by AI Agency (“Company”, “we”, “us”, “our”).
Legal name: AI Agency
Registered address: 5550 Woodland Lane, Fort Lauderdale, FL 33312, United States
Business activity: Official distributor of Voom electronic cigarette products on the US market.
By accessing or using this Site, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations.
2. Age Restriction and Eligibility
This Site is intended only for adults of legal smoking age in their jurisdiction (21+ in the United States).
By using this Site, you confirm that you are at least 21 years old and legally permitted to purchase nicotine products in your state or territory.
We do not sell products to minors. We reserve the right to request age verification and to cancel any order if we suspect it is being placed by or on behalf of a minor.
If you do not meet these requirements, you must not use this Site or purchase any products.
3. Health Disclaimer and Nicotine Warning
Many products sold on this Site contain nicotine.
WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Nicotine products are not recommended for use by pregnant or breastfeeding women, people with heart disease, high blood pressure, diabetes, or other serious medical conditions.
Consult your doctor before using any nicotine product if you have any health concerns.
Our products are not intended to diagnose, treat, cure, or prevent any disease and are not marketed as smoking cessation products.
Use all products strictly in accordance with the manufacturer’s instructions provided with Voom devices and consumables.
4. Product Information and Availability
AI Agency acts as the official distributor of Voom products for the US market.
We make reasonable efforts to ensure that product descriptions, images, and specifications on the Site are accurate and up‑to‑date; however, we do not guarantee that such information is error‑free, complete, or current at all times.
Product packaging and labeling may differ from images shown on the Site.
All products and prices are subject to change, discontinuation, or availability limitations at any time without notice.
We reserve the right to limit quantities, refuse service, or cancel orders in our sole discretion.
5. Pricing, Taxes, and Payment
All prices are displayed in US dollars (USD) unless otherwise stated.
Applicable sales taxes, excise taxes, and/or other regulatory fees may be added at checkout depending on your shipping address and current laws.
We accept payment methods indicated at checkout (e.g., credit/debit cards, payment service providers).
By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that all billing information provided is accurate and complete.
We reserve the right to correct any errors or inaccuracies in pricing or product information at any time, including after an order has been placed.
6. Orders, Acceptance, and Age Verification
Your order constitutes an offer to purchase products from us.
We may require additional age and identity verification before processing your order. If verification fails or is not completed, we may cancel the order.
An order is considered accepted only when we send you an order confirmation email and payment has been successfully processed.
We reserve the right to refuse or cancel any order for reasons including, but not limited to: suspected fraud, compliance with age‑restriction or state regulations, product unavailability, or errors in product information.
If any part of your order cannot be fulfilled, we will notify you and may provide a refund or alternative options.
7. Shipping, Delivery, and Restrictions
We ship to eligible addresses within the United States. Certain states, cities, or regions may restrict or prohibit the sale or delivery of vaping and nicotine products. Orders to such locations may be blocked or canceled.
Shipping methods, fees, and estimated delivery times are displayed at checkout. These are estimates only and not guaranteed.
Risk of loss and title for products pass to you upon delivery to the carrier.
You are responsible for complying with all local, state, and federal laws regarding the purchase, possession, and use of vaping products in your jurisdiction.
8. Return, Refund, and Exchange Policy
We strive for your satisfaction but must comply with health, safety, and nicotine product regulations.
8.1 General Conditions
To be eligible for a return, you generally must contact us within a specified period from the delivery date (for example, 14–30 days, depending on the final policy you choose).
Products must be unused, unopened, and in their original packaging, except in the case of manufacturing defects or DOA (dead on arrival) items.
You must provide a valid proof of purchase (order confirmation, invoice, or receipt).
8.2 Non‑Returnable Items
For health and safety reasons, the following items are typically non‑returnable once opened or used:
Opened or used e‑liquids, pods, cartridges, or nicotine‑containing consumables
Used mouthpieces, tanks, or coils
Products damaged due to misuse, mishandling, or unauthorized modifications
Gift cards and certain promotional items may also be non‑returnable.
8.3 Defective or Incorrect Products
If you receive a defective product or an item different from what you ordered:
Contact us within the specified period with your order number, description of the issue, and supporting photos/videos if possible.
After review, we may offer a replacement, store credit, or refund, at our discretion.
We may require you to return the defective item before issuing any replacement or refund.
8.4 Return Process
Do not send products back without contacting us first and receiving return instructions (including the return address and RMA, if applicable).
You are responsible for return shipping costs unless the return is due to our error (wrong item shipped, confirmed defect).
Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within a reasonable time.
9. Prohibited Uses
You may not use this Site or our products:
If you are under the legal age to purchase nicotine products in your jurisdiction (21+ in the US).
In any manner that violates applicable local, state, or federal laws or regulations.
To resell or redistribute products in violation of manufacturer or regulatory requirements.
To attempt to circumvent age‑verification processes or to purchase on behalf of a minor.
We reserve the right to suspend or terminate your access to the Site if we suspect any prohibited or unlawful behavior.
10. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, icons, and software, is the property of AI Agency, Voom, or their respective licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, or create derivative works from any content on the Site without prior written consent from the respective rights holders.
11. Third‑Party Links
The Site may contain links to third‑party websites or services. These links are provided for your convenience only. We do not control and are not responsible for the content, privacy policies, or practices of third‑party sites.
Accessing any third‑party website is at your own risk.
12. Limitation of Liability
To the maximum extent permitted by law:
AI Agency, its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased, including but not limited to loss of profits, data, or goodwill.
Our total aggregate liability for any claim related to the Site or products shall not exceed the total amount paid by you for the specific order giving rise to the claim.
Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.
13. Indemnification
You agree to indemnify, defend, and hold harmless AI Agency, its officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:
Your use of the Site or products;
Your breach of these Terms & Conditions;
Your violation of any applicable law or third‑party rights.
14. Privacy and Data Protection
Our collection and use of your personal information are governed by our Privacy Policy, which is incorporated by reference into these Terms.
By using the Site, you consent to the collection, use, and disclosure of your information in accordance with our Privacy Policy.
15. Governing Law and Dispute Resolution
These Terms & Conditions and any dispute arising out of or related to the use of this Site or our products shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Florida, United States, and you consent to the jurisdiction of such courts.
16. Changes to These Terms
We may update or modify these Terms & Conditions at any time, without prior notice.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.
17. Contact Information
If you have any questions about these Legal Notices, Terms & Conditions, or our products, please contact:
AI Agency
5550 Woodland Lane
Fort Lauderdale, FL 33312
United States